Forgotten password

Change of password by Administrator

  • This method use in case that you forgot yout current login or password.
  • IT manager is able to reset your password.
  • IT manager is obliged to check identity of person who is requesting change of password (applicant). 
  • IT manager is required to give new password only to applicant which his or her identity match the user which password is resetting.
  • Verification and submission of login data is possible in person or by a system message using the request sent to helpdesk@vsup.cz
Issue of a new password by telephone, SMS, e-mail or by power of attorney
  • Send of new password by SMS, tell over phone, send by email or give password by power of attorney is NOT possible.

    Because of that please don't ask IT managers to do that. Thank you.